All orders are subject to acceptance by QSSI and must include a written Purchase Order.We reserve the right to modify any product without prior notice and without incurring any obligation. Please contact us with questions regarding product specifications or visit our website, www.qssi.com.We assume no responsibility or liability for the improper installation, selection, use or maintenance of any products sold by us.These Terms and Conditions supersede all those published and previously issued by QSSI.All published prices are subject to change without notice. We reserve the right to correct any typographical errors.
Placing Your Order
We are able to service our Customers from 8am-5pm Eastern Time. Contact Us:
If the Customer defaults with respect to any payment due to QSSI, the Customer shall pay QSSI for all costs and expenses, including any legal expenses and attorney fees incurred by QSSI in exercising any of its rights or remedies.
Freight Terms and Allowance
All orders will be Ex-Works unless otherwise negotiated. Orders will be shipped best way by carrier of our choice, unless carrier of choice is specified. Expedited shipping is available; additional charges apply. Buyer shall pay detention, storage, handling, or auxiliary charges assessed by carriers. Buyer is responsible for all charges related to premium freight services, including without limitation, expedited freight, lift gate, flatbed trailers, etc.
Shipping Lead Times
The scheduled ship date is an estimate only. QSSI is not responsible for missed ship dates and late deliveries caused by the carrier. QSSI will not accept any back charges for late deliveries.
If an order has multiple releases specified by the Customer, each release will be treated as an individual order, relative to minimum order quantity and freight allowance policy.
Damaged or Incorrect Shipments
QSSI will not assume liability for loss and/or damaged freight claims for any shipment. The Customer is responsible for filing claims directly with the carrier, according to the carrier’s procedure and requirements for filing a loss or damage claim. Damaged shipment must be noted on the Bill of Lading before signing for the shipment. All damaged merchandise must be kept in the original carton for inspection by the carrier. Any claims involving incorrect or short shipments believed to be the fault of QSSI, must be made within 72 hours of receipt to be considered.
All prices, quotations, orders and agreements are subject to VAT Tax. This tax will be added to the invoice unless legal proof of tax exemption is provided. QSSI reserves the right to invoice separately for the taxes should it be necessary to make payment where they were not included at the time of invoicing. Tax certificates must be emailed to: firstname.lastname@example.org
No returns will be accepted without prior approval. An approved RGA Form must accompany all returns and must be submitted within 30 days of Invoice date. Customer will be responsible for all freight charges involved in the return. A minimum 45% restocking fee will apply. Poles, custom painted products, custom built products, or modified standard products with options are excluded from return approval.
Lamps, light sources, ballasts, drivers, and associated components are warranted by their respective manufacturers as stated in the manufacturers’ warranties. Product under QSSI’s label is warranted by QSSI according to QSSI’s separate Limited Warranty, which is available upon request. Broken lamps are not warranted by QSSI. This warranty excludes field service or labour charges related to the repair, replacement or maintenance of any products sold by QSSI. We reserve the right to change the warranty period without prior notice. No other guarantee or warranty, either expressed or implied, exists other than as stated.
QSSI has the option of either replacing defective goods or crediting the Customer for the purchase price of such goods. A new Purchase Order must be issued for Replacement orders.
QSSI reserves the right to make modifications or changes to any of its Products, Pricing, Forms, Literature, Terms and Conditions and Warranty without prior notice.
The QSSI Catalogue, Flyers, Price Lists and other Advertising are the property of QSSI and are protected by the International Copyright Law. No part of the materials, including graphics and logos, may be copied, reproduced, or distributed without the prior written consent of QSSI. Distribution of such materials for commercial purposes is strictly prohibited.